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What does the table tell us about performance of the city’s library?

The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.


Subject: Collection Telephone Pursuit

Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.

2. City Library Performance Measures (2014-2017)

Performance Measures2014201520162017
Materials in collection43,93746,46446,00055,000
Borrowers registered35,54438,08941,09343,247
Hours open per week56565650
Book budget per capita$1.05$1.10$1.15$1.40
Library materials circulated187,481188,203188,050167,365
Patron visits111,550110,939121,167103,491
Annual customer satisfaction survey- # of respondents1,5001,3481,2561,243

Please refer to the above table and answer the following questions:

Ø 2 (a): What does the table tell us about performance of the city’s library?

Ø 2 (b): In your opinion, what kind of performance information is useful in this table?

Ø 2 (c): How could these performance measures be used in budget decisions?


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