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Management | Health & Medical homework help

Management Question


PM Tools & Techniques – DataFlow Diagram

Dataflow Diagramming is a Process Modeling Technique. In order to understand how a business process operates and how the data flows step-by-step through the system, it helps to diagram the process.



The articles above will help you understand the dataflow diagram and other process modeling techniques. Once you have a better understanding, you will create a diagram of your own based on the scenario below. There are many different ways to diagram this process. The idea is that you understand how to create the diagram and work through the various steps properly.

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Case Scenario:

When new patients are seen for the first time, they complete a patient information form that asks for their name, address, phone number, and brief medical history, which are stored in the patient information file. When a patient calls to schedule a new appointment or change an existing appointment, the receptionist checks the appointment file for an available time. Once a good time is found for the patient, the appointment is scheduled. If the patient is a new patient, an incomplete entry is made in the patient file; the full information will be collected when the patient arrives for the appointment. Because appointments are often made far in advance, the receptionist usually mails a reminder postcard to each patient 2 weeks before the appointment.


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